By making these common communication mistakes, you could be stoking misunderstanding and conflict.
We all think we are above average communicators. Sadly, we are not. And here’s some more bad news: interpersonal communications are becoming more complex while social media is displacing tradition communication patterns. As a result, many of us are losing these critical skills, resulting in miscommunication, perceived incivility and conflict.
Communications can be difficult. First, we rely mainly on words, but our words don’t convey the full message. Words certainly provide the raw informative and neutral data, but non-verbal cues (along with tone, pitch, volume and inflection) provide the “flavor” that show attitude and emotion to otherwise dry and sterile data.